Legal
Last updated: April 21, 2026
These Terms govern how you and your team use TIRED-US's AI voice agents. Please read them carefully. They cover what we promise, what we don't, what's allowed on our platform, and how we resolve disputes.
These Terms of Service ("Terms") form a binding agreement between you (or the entity you represent, the "Customer") and TIRED-US, Inc. ("TIRED-US", "we", "us"). By creating an account, deploying a voice agent, or otherwise using the Services, you agree to be bound by these Terms. If you are accepting on behalf of an organisation, you represent that you have authority to bind that organisation.
TIRED-US provides AI-powered voice agents that answer inbound calls, place outbound calls, transcribe conversations, book appointments, qualify leads, and integrate with third-party systems such as calendars and CRMs. The Services include the marketing site, the customer dashboard, the voice-agent runtime, and any APIs, SDKs, or documentation we make available.
We continue to develop the Services and may add, change, or remove features. We will not materially reduce the core functionality of a paid plan during a billing cycle without giving you reasonable notice.
You must be at least 18 years old and able to form a binding contract. You are responsible for the accuracy of the information you give us, for the security of your login credentials, and for everything that happens under your account. Tell us immediately at security@tired-us.com if you suspect unauthorised access.
You agree not to use the Services to: (a) place calls in violation of the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, the Telemarketing Sales Rule, the EU ePrivacy Directive, or any other applicable telecom or marketing law; (b) impersonate a real person or claim the agent is a human when the caller asks; (c) record a call without making any disclosure required by the laws of the jurisdictions of the parties on the call; (d) deliver illegal, harassing, defamatory, fraudulent, or sexually-explicit content; (e) operate emergency services, life-safety systems, or any application where a failure of the Services could foreseeably cause death, personal injury, or severe environmental damage; (f) reverse-engineer, scrape, or attempt to extract the underlying models or source code; (g) resell, sublicense, or expose the Services to third parties as a competing product without our written agreement.
You are responsible for the lawfulness of every campaign, script, calling list, and integration you configure. We may suspend or terminate accounts that violate this section, with or without notice depending on the severity of the breach.
Voice agents generate responses dynamically using large language models. While we work hard to make those responses accurate, safe, and on-brand, AI output can be imperfect. It may occasionally be incorrect, incomplete, or unexpected. You are responsible for reviewing the agent's behaviour, configuring guardrails appropriate to your business, and ensuring that any commitments the agent makes (for example, a quoted price or appointment time) are honoured or corrected promptly.
TIRED-US does not warrant that the Services will be free of errors, hallucinations, or interruptions, and you should not rely on the Services as the sole channel for time-critical, regulated, or safety-of-life communications.
You retain all rights to your scripts, knowledge-base content, call recordings, transcripts, structured outputs, and any other data you upload or generate through the Services ("Customer Data"). You grant us a limited, non-exclusive, worldwide licence to host, process, transmit, and display Customer Data solely as needed to deliver and support the Services.
We do not use your call recordings or transcripts to train third-party foundation models. We may use aggregated and de-identified usage data to improve our own systems and publish benchmarks, provided no individual or Customer is identifiable.
TIRED-US owns the Services, the underlying software, our voice models, prompts, and all related intellectual property. Nothing in these Terms transfers any of those rights to you.
Paid plans are billed in advance on a monthly or annual cycle, plus usage-based charges (such as per-minute call cost, telephony pass-through fees, or premium voice surcharges) calculated at the end of each billing period.
All fees are non-refundable except where required by law or expressly stated in your order form. You authorise us, or our payment processor, to charge your payment method on file. If a payment fails, we may suspend the Services after reasonable notice.
Fees are exclusive of taxes. You are responsible for any sales, use, VAT, GST, or similar taxes, except those imposed on TIRED-US's net income.
We may offer free trials, credits, or beta features. Beta features are provided "as is", may change or be discontinued at any time, and are excluded from any service-level commitment, indemnity, or warranty in these Terms.
Customers on Professional and Enterprise plans receive the uptime commitments and support response times described in our Service Level Agreement, available on request. Free and trial accounts are provided on a best-effort basis.
Our processing of personal data is governed by our Privacy Policy and, where applicable, our Data Processing Addendum. You are the controller of personal data processed through your voice agents and TIRED-US acts as the processor. You are responsible for obtaining all necessary consents from your callers and for configuring agent disclosures that comply with the laws of the jurisdictions in which your callers reside.
The Services may connect to third-party products such as Google Calendar, HubSpot, Salesforce, Stripe, or telephony carriers. Your use of those third-party products is governed by their own terms, and TIRED-US is not responsible for their performance, security, or pricing changes.
These Terms remain in effect for as long as you use the Services. Either party may terminate for convenience at the end of the then-current billing cycle, or immediately for material breach that is not cured within 30 days of written notice (or 7 days for non-payment).
On termination, your access to the Services ends, and we will delete or return Customer Data in accordance with our standard retention schedule unless a longer period is required by law.
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
EACH PARTY'S TOTAL LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE FEES YOU PAID TO TIRED-US IN THE TWELVE MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS APPLY TO ALL CLAIMS IN THE AGGREGATE, REGARDLESS OF THE THEORY OF LIABILITY.
You agree to indemnify, defend, and hold TIRED-US harmless from any claim, loss, or expense (including reasonable legal fees) arising out of: (a) your use of the Services in breach of these Terms; (b) the content of any script, calling list, or knowledge base you upload; or (c) your violation of any law or third-party right.
We will defend you against any third-party claim that the Services, when used as permitted by these Terms, infringe that third party's intellectual-property rights, and pay any damages finally awarded by a court.
These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles. The state and federal courts located in San Francisco County, California will have exclusive jurisdiction over any dispute, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property.
We may update these Terms from time to time. For material changes, we will give you at least 30 days' notice by email or via the dashboard. Your continued use of the Services after the effective date of the updated Terms constitutes acceptance.
If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force. Our failure to enforce a right is not a waiver of that right. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of all or substantially all of our assets. These Terms, together with the Privacy Policy and any order form, constitute the entire agreement between you and TIRED-US regarding the Services.
Questions about these Terms? Reach us at legal@tired-us.com or TIRED-US, Inc., 548 Market Street, Suite 38219, San Francisco, CA 94104, USA.